Texas Client Rights

Texas Client Rights: Access to Records & Complaints

This page provides information about (1) requesting health care records, (2) contacting the applicable licensing authority, and (3) filing a consumer complaint, in accordance with Texas Health & Safety Code §181.105.

1) Requesting Your Health Care Records

To request your records from [PRACTICE / CLINIC NAME], please follow these steps:
  1. Submit your request
    • Email: [RECORDS REQUEST EMAIL]
    • ‍Phone: [PHONE NUMBER]
    • ‍Mail: [MAILING ADDRESS]
  2. Include the following information
    • Your full name and date of birth‍
    • ‍Your preferred phone number and email address
    • The type of records you are requesting (for example: intake paperwork, treatment summary, billing receipts)
    • The date range of services (approximate dates are okay)
    • Where you would like the records sent (you, another provider, or a third party)
    • Any deadlines we should be aware of
  3. Authorization / verification

For your privacy, we may request identity verification and/or a signed Release of Information before releasing records to you or to a third party.

Questions about records requests?
Contact us at [RECORDS REQUEST EMAIL] or [PHONE NUMBER].

2) Licensing Authority (Texas LMFT)

[THERAPIST NAME], LMFT is licensed in Texas and regulated by the Texas Behavioral Health Executive Council (BHEC).

How to file a complaint with BHEC:

  1. BHEC “How to File a Complaint”: https://bhec.texas.gov/how-to-file-a-complaint/
  2. Complaints/Enforcement FAQs (includes where to send the complaint form): https://bhec.texas.gov/complaints-enforcement-faqs/

BHEC contact information:

‍Texas Behavioral Health Executive Council (BHEC)1801 Congress Ave., Suite 7.300Austin, TX 78701

Main: (512) 305-7700

Investigations/Complaints toll-free (24-hour system): (800) 821-3205

Enforcement email: Enforcement@bhec.texas.gov

BHEC complaint info and contact details: Texas BHEC+2Texas BHEC+2

‍Texas Attorney General consumer complaint portal: Consumer Protection Texas+1

3) Filing a Consumer Complaint (Texas Attorney General)

You may file a consumer complaint with the Texas Office of the Attorney General (Consumer Protection Division):

Consumer Complaint Portal:
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

File a Consumer Complaint (information page):
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Important Note

If you are experiencing a medical emergency or are in immediate danger, call 911.
If you are in crisis, call or text 988 (Suicide & Crisis Lifeline).